The BELA ecosystem journey

Search across published regions without maintaining fixed city tabs.

Services, prices, team, locations and verification marks.

Service and salon name search filtered by city.

Pins for every published location, synced list, near-me sorting and one-tap directions.

Approved stylist photos and videos give customers proof of work before booking.

Ask in plain language; suggestions are grounded in the live catalogue and bookable.

LKR pricing, deposit amount and total service time.

Pick a specific professional or let the salon assign.

Request a mobile professional; nearby staff get an offer with travel time and the first to accept is booked.

Salons upload a photo per service; it shows on the web and in both phone apps.

15-minute grid, 60-minute lead time, working hours and exceptions.

Held slots block other bookings and expire automatically.

Professional and resource conflicts are rejected at confirmation.

Deposit rules and amounts are enforced, but no money is collected until a payment provider is connected.

Waitlist entries are stored; automatic offers after a cancellation are still to be wired.

Human-readable reference with cross-surface links.

Same timeline, icons and read state on all four surfaces.

Appointments and notifications invalidate caches instantly.

Every reminder and campaign is queued per recipient and channel; only the sending provider is missing.

Expected, in the salon, in service and checkout lanes.

Check in, start, pause and complete from the phone.

Every transition recorded with actor and timestamp.

Team photos head each calendar column so the floor is readable at a glance.

Weekly hours, holiday, sick, training and salon closures shade the diary.

Deposit amount and state stored per appointment.

Bill builder with retail, tips, discounts, tax, deposit credit and payment method.

Refund or void a bill with a reason, then reconcile the day by payment method.

Retail lines on the bill decrement stock; restock and wastage are recorded.

Tokenised wallet and checkout are test-ready; live charging remains disconnected by owner decision.

Upcoming and past appointments with spend summary.

Visit counts, last visit and salon-side notes.

Customers rate a finished visit; salon and professional ratings re-aggregate instantly.

Earned on payment and reviews, redeemable against a future visit.

Every customer has a share code; a friend booking with it rewards both sides.

Spend bands, no-show risk, notes and tags on every salon client record.

Requests with evidence, decisions and status labels.

Actor, action and subject for platform activity.

Protected tools: search, salon, availability, my bookings.

Stylist posts stay private until the platform approves them, with reviewer notes on rejection.

Takings, commission, deposits held, refunds, all bookings and customer support tools.

Structured cases include evidence, risk signals, decisions, refunds and audit history.

Photo or video, caption and tags, uploaded straight from the Studio tab.

Approve or reject with notes; nothing reaches customers unreviewed.

Customers browse approved work and save what they like.

Profile photos and service images flow through the marketplace, diary and apps.

Day, three-day and week views with filters, rota shading and a now line.

Bring an existing client list in by file; export any view.

Segmented campaigns and reminders queued per recipient.

Revenue trend, weekday demand, service mix, staff performance and multi-branch comparison.

Billing shows the plan rate, BELA-sourced service value, recorded marketplace commission and net after commission. Staff commission remains separate in performance reporting.

Next visit, rebooking, Looks, points and invites, come-to-me and a map of nearby studios.

Today, schedule with a map per visit, availability, requests, earnings, Studio and profile.

Works as an installable app on Android and iOS without the stores.

iOS and Android wrappers are locally test-ready; submission waits for approved developer accounts.

Browse the network, compare plans, request a demo and continue into guided setup.

Trial expiry safely returns the salon to Starter without deleting its operating data.

Pending branches remain private; approved branches appear in search and on the growth map.

A persistent completion checklist and automated reminders remain on the stabilisation register.

Compare revenue, bookings and performance across locations with protected exports.

Manage the shared operating model while retaining branch-specific schedules and availability.

Customer identity is shared, while a complete cross-branch waitlist and transfer workflow needs deeper automation.

Scheduled reports, external BI feeds and anonymised network benchmarks remain future scale work.

Recorded learning, materials, in-person sessions, assessment and a verifiable certificate share one enrolment.

Draft modules and assessments are authored in the trainer portal and governed by platform oversight.

The upload workflow is complete but needs the owner's video-hosting key for production playback.

Group-wide continuing-education status and country-specific renewal tracking are not yet built.

Track salons, bookings, takings, monthly joins and the negotiated revenue-share calculation.

Partners cannot browse unrelated salon, customer or platform records.

The ledger is live; payment collection and automated monthly payout depend on the payment provider.

Network-level retention, utilisation and pricing benchmarks are a researched opportunity, not a live claim.

Users submit issues or suggestions, follow replies and status, and can confirm assistant-drafted tickets.

Evidence, risk signals, decisions, refunds and history are held in structured cases.

Server and browser failures feed System Health; a public uptime probe supports external monitoring.

Grounded assistance and approved tools are live; automatic gap-filling and natural-language analytics are next-stage opportunities.